Closed tickets can be archived. Archived tickets disappear from the main list and can be accessed via the Archive section in the sidebar. All data remains intact.
Archive tickets that are completely resolved and should no longer clutter the ticket list. A good practice: archive all closed tickets older than 30 days.
Tickets can only be deleted by admins and owners. Deleted tickets are permanently removed — including all messages and attachments. Use this function only for spam or accidentally created tickets.
Attachments are retained when archiving. Only when deleting a ticket are the attachments also removed and the storage space freed up. Your current storage usage is visible under Settings → Billing.
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