Manage Tickets

Using Ticket Status and Priorities Correctly

Open, In Progress, Pending, Closed — how to use statuses and priorities effectively.

Assigning Tickets and Collaborating as a Team

Assign tickets to yourself or colleagues, filter tabs, use team routing.

Tags and Filters for Efficient Work

Create tags, categorize tickets, and improve the AI with them.

Internal Notes — Team Communication

Internal notes for team communication, handovers, and as AI context.

Archiving and Deleting Tickets

Archiving vs. Deleting — when to use which and what happens with attachments.