MailDesk supports multiple mailboxes per organization. Typical setups:
Each mailbox can be assigned to a team. Tickets from billing@firma.de then automatically go to the billing team, and only members of that team see these tickets under "Mine".
If you want to temporarily stop using a mailbox, you can deactivate it under Settings → Mailboxes. MailDesk will stop fetching emails but will keep all existing tickets.
The number of mailboxes depends on your plan. The Starter plan includes 1 mailbox, the Business plan offers unlimited mailboxes. You can see your current limit under Settings → Billing.
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