Overview of the Interface

Dashboard & Navigation

After logging in, you will see the MailDesk dashboard. Here is an overview of the main areas.

Sidebar (left)

The sidebar is your main navigation:

• Tickets — All open, pending, and resolved requests
• Archive — Completed and archived tickets
• Settings — Mailboxes, team, KB, billing, and more

Ticket List (center)

The ticket list shows all requests with status, priority, sender, and last update. Use the tabs above to switch between "All," "Mine," and "Unassigned."

Ticket Detail View

Click on a ticket to see the entire email thread. On the right, you will find:

• Status & Priority — Changeable with a click
• Assignment — Assign the ticket to yourself or a colleague
• Tags — Categorization for filtering and reporting
• KB Panel — Insert knowledge base articles directly

Reply Editor (bottom)

In the bottom area, you write your reply. The editor supports rich text formatting. Switch between "Reply" and "Internal Note" — notes are only visible to your team.

Dark Mode

MailDesk supports Light, Dark, and System themes. Switch using the icon at the top right in the navigation.