How to Connect Your Mailbox

Connect IMAP/SMTP Mailbox

MailDesk connects directly to your email server via IMAP (receiving) and SMTP (sending). Here’s how to set up a mailbox.

Step 1: Add Mailbox

Go to Settings → Mailboxes → Add Mailbox. Enter the following data:

• Email Address — The address to be used as the mailbox (e.g. support@company.com)
• IMAP Server — Hostname of your email provider (e.g. imap.gmail.com)
• IMAP Port — Default: 993 (SSL/TLS)
• SMTP Server — Hostname for outgoing emails
• SMTP Port — Default: 465 (SSL) or 587 (STARTTLS)

Step 2: Test Connection

Click Test Connection. MailDesk checks both the IMAP and SMTP connections. On success, you’ll see a green checkmark.

Step 3: Set up Signature

Optionally, you can save an email signature that will be automatically appended to outgoing replies.

Common Issues

• Gmail: You need an app password. Enable 2FA and create a new password under Security → App Passwords.
• Timeout Error: Check hostname and port. Make sure SSL/TLS is enabled.
• Authentication Error: Verify username and password.

After successful setup, MailDesk will immediately start converting incoming emails into tickets.