Set up MailDesk in 5 Minutes

Quick Start Guide

With MailDesk, you automatically turn incoming emails into tickets. You will be ready to start in just a few steps.

Step 1: Create Organization

After registration, you will be guided through the onboarding wizard. Choose your plan and give your organization a name — e.g., the company name.

Step 2: Connect Mailbox

Go to Settings → Mailboxes → Add Mailbox. You need the IMAP and SMTP data from your email provider. MailDesk supports all common providers (Gmail, Outlook, custom servers).

Step 3: Receive First Ticket

Once the mailbox is connected, MailDesk automatically fetches new emails. Every incoming message becomes a ticket — you see it immediately on the dashboard.

Step 4: Invite Team

Under Settings → Members you can invite colleagues via email. Assign them roles (Admin or Member) and create teams for different responsibilities.

Step 5: Build Knowledge Base

Create frequently used answers as KB articles. The AI assistant automatically uses these to generate better response suggestions.