Understanding Roles and Permissions

Who is allowed to do what?

MailDesk has three roles with different permissions:

Owner

• Full control over the organization
• Can delete the organization
• Can change the plan and manage billing details
• Can manage other Owners, Admins, and Members
• Can manage AI configuration and API keys
• There is always exactly one Owner

Admin

• Can set up and edit mailboxes
• Can manage the knowledge base (categories, articles)
• Can invite and remove members
• Can create and manage teams
• Can edit, assign, archive, and delete tickets

Member

• Can edit and respond to tickets
• Can assign and take over tickets
• Can write internal notes
• Can use the AI assistant
• Cannot change settings or manage members