Creating Teams and Assigning Mailboxes

Divide Work with Teams

Teams group members according to responsibility. Typical teams: Support, Billing, Sales, Engineering.

Create Team

1. Go to Settings → Team
2. Click on Create Team
3. Give the team a name
4. Optionally assign a mailbox
5. Add members

Mailbox Assignment

If you assign a mailbox to a team, all tickets from that mailbox are automatically linked to the team. Team members see these tickets under the tab "My Tickets".

Example Setup

• Support Team → Mailbox: support@firma.de → Members: Sarah, Marcus, Lisa
• Billing Team → Mailbox: billing@firma.de → Members: Lisa, Admin

Lisa is in both teams — she sees tickets from both mailboxes.