The Public Help Center

Self-Service for your customers

Each organization gets a public Help Center at /help/[org-slug]. Customers can search for answers there themselves before creating a ticket.

What is displayed?

• All published categories and articles
• A full-text search across all articles
• Related articles at the end of each article
• A feedback widget ("Was this article helpful?")

SEO optimized

Each article has its own OpenGraph tags and meta descriptions. You can customize these in the article edit view in the SEO section.

No login required

The Help Center is publicly accessible — customers do not need to log in. There is no registration or authentication.

Use feedback

Under Knowledge Base → Analytics you can see which articles were rated as helpful and which search terms yield no results. Use this data to identify missing articles.